You can also check the service status in Xbox Assist. Press the Xbox button to open the guide, then select System > Xbox Assist. Select My Xbox Assist, then choose Xbox Live Status.

If the status is up and running but you’re still having trouble redeeming a code, try the following solutions.

Did you enter the code correctly?

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Typos are the most common reason for code errors, and certain characters aren’t accepted: These are A, E, I, O, U, L, S, 0, 1, and 5.

Is your code for Xbox?

Many codes look similar and some Xbox games include codes meant to be used at the publisher’s website instead of through Xbox Live. Xbox codes have 25 characters and appear like this:

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Was the code already redeemed with a different Microsoft account?

Make sure that you didn’t already redeem the code, possibly under a different gamertag or Microsoft account. If you live in a household where others have access to your codes, check that it wasn’t redeemed by someone else.

Is your account suspended or does it have a balance due?

Codes can’t be activated or used if your Microsoft account is suspended or has a balance due. You must resolve all account suspensions and unpaid balances before you can use the code.

• If your Xbox subscription is suspended, see Your Xbox subscription is suspended.
• If you have a balance due on your Microsoft account, see How to pay a past due balance for an Xbox subscription.

Are you getting an error message with an error code?

If you receive an error message with an error code when redeeming a digital code, go to Error & status code search to find a solution for your specific error code.

Because error messages can be generated by service outages, check the Xbox Live service status for alerts (displayed at the top) before searching for your error code. Refreshing this page will update the status displayed at the top.

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Are you getting an error message without an error code?

If you receive an error message without an error code when trying to redeem a code, try the following solutions:

Mindestanforderungen

• Processor2.40 GHz - Intel Core 2 Quad Q6600 / 2.5 GHz - AMD Phenom 9850
• Graphics1 GB VRAM - NVIDIA GeForce 9800 GT / AMD Radeon HD 4870
• Memory4 GB RAM
• Disk space65 GB HD
• System64 Bit OS - Windows 8.1 / Windows 8 / Windows 7 SP 1 / Windows Vista SP 2
• Other64 Bit OS

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Empfohlene Systemvoraussetzungen

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• Processor3.2 GHz - Intel Core i5 3470 / 4 GHz - AMD X8 FX-8350
• Graphics2 GB VRAM - NVIDIA GeForce GTX 660 / AMD Radeon HD7870
• Memory8 GB RAM
• Disk space65 GB HD
• System64 Bit OS - Windows 8.1 / Windows 8 / Windows 7 SP 1